Wesbank Legal have not followed due process in trying to resolve outstanding balance on ****** vehicle

<p>In Dec 2015 my vehicle was ******. Whilst trying to claim from insurance which then had to go through the ombudsman i had informed Wesbank of the situation and continued to pay. In April, i asked them to close this account so that a payment arrangement on the outstanding balance could be made. I was told that the account would be ringfenced and that legal would contact me. I was not contacted and subsequently am now black listed without them even sending me any communication or following through previous communication.</p>