Wesbank Lags on sending PAID UP CArR's Natis Documents

Financed a vehicle by Wesbank 2015 in my husbands name. Vehicle was paid up March 2021. Received an e-mail to pay a fee and they will do the change of ownership and must be e-mailed together with and delivery address. I had paid for the fee and e-mailed them from me but I had copied my husbands in the e-mail.

Then the first excuse came that my husband must send the e-mail himself. He then send them and e-mail. In the meantime the vehicle license had expired. I had contacted Wesbank on my husband's behalf as it is actually my vehicle. They then said for us to receive the vehicle papers we must first bring the vehicle license up to date and then send in a picture of the license disc. Then only will we receive the paper to my car.

Right so that was done from my husbands side. Sent the picture from him to Wesbank. No Feedback. Today when he had followed up he was send an e-mail that the license disc must be sent in PDF Format with the delivery address. He spoke to Thamsamga Phiri.

Never ever were we informed this had to be sent in PDF Format.

I had phoned in again today spoke to Dineo and Bertus her manager. No help what so ever.

March to Nov 2021 8 months and we are still waiting on my car's papers.

But you took our money for 6 years but have no decency to contact a person and keep them abreast of their car Natis Papers!!!!!!!!!!!!!!!!!!!!

I want answers or I will be going to the Ombudsman.