Wesbank - Lack of service

At the beginning of March I have received a notification that my balloon payment is due on the 1st of May 2018. I phoned WesBank's call centre and I spoke to a lady who advised me to apply online to re-finance my balloon payment.

During March I app**** online and uploaded specified documents. In April I have received a statement which made it clear to me that my application was not processed yet. I contacted the call centre to follow up. A lady told me that I should not be worried, they are probably still processing it.

By the middle of April, I contacted Wesbank again. A gentleman assisted me and asked me to send him another proof of address directly. I have done so.

Up to now I have not received a phone call or any form of correspondence from Wesbank.

April came and went without any correspondence. The 1st of May came and gone but Wesbank did not deduct a payment. I again phoned the call centre only to be told that there was still more documentation outstanding - the proof of insurance. I sent my proof of insurance of the vehicle to the lady directly. Still no correspondence from Wesbank.

The 1st of June came and gone. Wesbank has once again not deducted a payment. I phoned Wesbank AGAIN. On the 6th of June, after holding the line for about 10 minutes - listening to how I should use the online option, a lady answered. They could not assist me, because the whole department was in a meeting. She did take a message though, and promised me that the lady in charge will definitely contact me on that same day (06/06). I am still waiting for a phone call.

On my behalf I have done everything on time to eliminate the chances of me paying unnecessary interest and penalties. Wesbank has been charging me, but failed to contact me once after sending me a notification in March. This all on my Airtime - it all adds up.

Please can someone phone me? I would like to sort this out before the 1st of July 2018 - I might just be hopeful.