TS
Thato S

1 reviews | Active since Jun 2019

28 Jun 2019, 09:01

Wesbank Lack of Communication and care for their Client

Pathetic Service: Since I registered my accident claim with Miway, they have only called me ones and never again to update me like Miway did(though they also need to always be followed around)..my claim was completed and needed authorization of payment to them but Wesbank had delays of updating my settlement balance with the latest debited premiums and never communicated and the progress after, I have to always call them while being taken from one consultant to another and never got hold of the actual guy called Jabulani Tshabalala. Miway only informed me today of their payment to Wesbank this Morning and Wesbank hasn’t communicated such till today..This is Pathetic and disgusting to be treated like this.

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Replies (1)
WesBank
WesBank's reply28 Jun 2019, 11:45
Official
Dear Thato S,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

I will personally be in touch with you to resolve this matter.

Your reference number is CRS9C2AA.

Regards,
Anastacia Naidoo
WesBank Service Resolution