Wesbank - Lack of Communication

Financing a vehicle, a process they promise you to be smooth and worry free, but that all goes down the drain when someone doesn't know how to communicate.

Absolutely no communication from their end during the process, kept having to resend documents and constantly having to call them, sitting on the phone for a minimum of 30 minutes to find out what is going or what I need to do from my side.

When it comes to payment of the vehicle, they say nothing about what happens after they pay the seller. They expect you to just immediately know what is going and so you must phone again and sit for another 30 minutes to find out what is going on...again...because they don't know how to pick up the phone, let you know the final details.

They make the sale, take the client and then customer service flies out the window.