MD
Mubeen Dildar-Mia
1 reviews | Active since Sept 2020
31 Jan 2023, 00:59
Wesbank lack of communication
I have been trying since September 2022 to get a prescription or paid up letter from Wesbank so I can exit debt review. They do not respond to emails or callback requests. As a consumer trying to exit debt review it is terrible service that a financial institution will not assist in this process. I have also lodged a formal complaint with the NCR against Wesbank
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Replies (4)0
Replies (4)
WesBank's replyOfficial
31 Jan 2023, 07:18Dear Mubeen D
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply31 Jan 2023, 07:18
Official
Dear Mubeen D
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
MD
Mubeen Dildar-Mia's updateReviewer Update
01 Feb 2023, 08:1324hrs and still no feedback.... Do you guys not want me to settle the account?
MD
Mubeen Dildar-Mia's update01 Feb 2023, 08:13
Reviewer Update
24hrs and still no feedback.... Do you guys not want me to settle the account?
MD
Mubeen Dildar-Mia's updateReviewer Update
02 Feb 2023, 06:5348hrs later still no feedback
MD
Mubeen Dildar-Mia's update02 Feb 2023, 06:53
Reviewer Update
48hrs later still no feedback
MD
Mubeen Dildar-Mia's updateReviewer Update
02 Feb 2023, 08:37Wesbank has now resolved this for me
MD
Mubeen Dildar-Mia's update02 Feb 2023, 08:37
Reviewer Update
Wesbank has now resolved this for me