WesBank Lack Human Compassion/Client Service

WesBank definitely isn't a bank to help their customers and especially in this Pandemic Period. I've been trying to change debit order details for my vehicle monthly repayments since 14 June 2021 and still I'm not having any luck by doing so. It's not that I'm stopping to pay...I just need to change the bank where they are taking their money form. Unfortunately our household also fell victim to this whole COVID Virus. So I called Wesbank to explain that and I can't get the needed documents certified because I can't leave my home, their response was "then we can't help you"..... I again sent an email on 5 July 2021 to plea to their "human" side and been doing so everyday resending the email and only received an email (not even one call) last night 12 July 2021 that they can't open my attachments. It takes them a week to let you know they can't open an email. So what does this mean again they are going to debit an account that's been closed and reflect negatively on my paying record. See below my email from 5 July 2021. iana Steenkamp <***> Attachments Mon, Jul 5, 9:49 AM (8 days ago) to Service

Morning

I'm requesting AGAIN for assistance in this matter.

***COVID-19 Positive Client/Household***

On 14 June 2021 I requested that the account be changed from where the monthly repayment debit order is taken (ABSA to NEDBANK) because that account is being closed. Wesbank sent me some forms that we (my husband and myself) had to fill-in and get Certified by a Commissioner of Oath. I held onto it because I've been tested for COVID-19. On the morning 17 June 2021 I received my test results that were POSITIVE for COVID-19. So our whole household went into Isolation not allowed to go out. I've called the call centre to let them know I can't get to a Commissioner of Oath, I was told that Wesbank can't help changing the debit order......

I said to Wesbank that we're not allowed to go out of our home because I'm Positive for Covid and we must keep the public safe also.... Wesbank still said we can't help you.... My husband then had to arrange for the postponement of closing the ABSA account because WESBANK can't change their records.....

NOW here I am again asking PLEASE to change the bank details where the monthly repayments are taken from. We as a Household are STILL in Isolation because after me being Positive for COVID-19, then my husband and son started getting ill as well. Now our Isolation is extended because both of them are Now Positive for COVID-19. So by the time we get out of Isolation it's going to be late again to get to a Commissioner of Oath to be able to change the bank details.

So WESBANK is going to try and debit from an account that doesn't exist any more and then the payment is going to be unsuccessful and reflect negatively on my records because Wesbank can't help COVID-19 Positive clients.

***PLEASE - PLEASE - PLEASE*** Help in this matter.