Wesbank Khosi rude staff

I am trying to apply for finance, but found out there is an issue with my account, the first lady cannot assist me I need to speak to Khosi hoe deals with my account, very rude , she asked me what the registration number is of a vehicle I had many years ago I asked her to hold on to see if I can find anything in jy Gmail. She puts the phone down and now she refuses to pick up the phone !!! Her managers phone goes straight to voice-mail Tomelo. Phone again,spoke to help desk ,while I was explaining which department I am looking for puts me thru to discovery, rude staff , unprofessional. How must I sort out what ever is preventing me from applying for finance if no one is willing to assist and rude and I am wasting airtime !!!!