Wesbank keeps me waiting for 30+ Days

I have had an FNB account for about 7 years. I also have a car on loan with Mercedes Benz Financial Services, so for the sake of making more eBucks I approached my banker at FNB asking if FNB can buy that loan from MBFS and he directed me to the Wesbank online portal to log an application. I did that on 11th of July. For 30 DAYS I didn't get feedback, and when I finally called the banker breathing fire on Friday last week (10th), I finally just received a call this morning from Adam Bechor asking me to explain some line items of expenses I filled in on the application. A question as basic as that a month later tells me no work has been done on my application for that entire month.

I'm honestly at a point where if we don't reach resolution by the end of this week I don't need those eBucks. I'll just continue my separate relationship with MBFS.