Wesbank - Katlego Mogale BAD SERVICE - REFUND REQUEST

Transferred R10 000 by error into my Wesbank account (account is up to date with 2 instalments left). 12 June asked for refund on Wesbank system 12 June Wesbank asked proof of payment, which I sent on 14 June, Wesbank informed my enquiry sent to Katlego Mogale 21 June (7 days later) no response from Katlego Mogale, so requested feedback 25 June now 11 days later, still no response from Katlego Mogale, so requested feedback again 26 June Katlego rep**** that there was no proof of payment attached. I check my email sent and can see the attachment. I sent it again!

THIS IS UNACCEPTABLE!