Wesbank Just Terrible

I have been a Client and also a Private client at FNB now for over 10 years. Every time I apply for something FNB and Wesbank gives me the worst service. I have given then plenty of business but the service I have received from them is really really bad. Today they stated that someone at my Hr and Payroll department advised them that my employee contract is ending February 2026 - This statement is totally false as my HR and Payroll confirmed that non of then received a call. When I ask Wesbank who they spoke to they can't tell me, when I ask to speak to a manager or Team Leader at Wesbank they tell me that no one is available. What kind of service is this?. I expect urgent feedback from Wesbank and FNB regarding this as I am really considering moving my business elsewhere. The service is terrible. I am a Private Client, but I am being treated like ****. Sort this out or lose my business.