JM
Jacobus M

1 reviews | Active since Mar 2018

18 Nov 2022, 10:04

WesBank just ignoring clients

Good day. I have sent out numerous emails concerning an issue. To date I have had nothing coming from that. Another month of no response from WesBank means another month of charges been levied against a Deceased Estate.

I have paid the necessary fees in order for me to obtain the Licensing Documents for a vehicle which the licensing authorities have informed me that WesBank Roodepoort is the Titleholder. I need to deregister the vehicle, but I cannot do so as WesBank is the Titleholder. I am just not getting any responses to my emails anymore, this after I have done exactly what was needed from the first few emails that was sent through to me.

Email reference is: ***.

I need someone to urgently contact me: ***.

0
Replies (1)
WesBank
WesBank's reply18 Nov 2022, 11:08
Official
Dear Jacobus M 
 We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter. 

Regards, WesBank Service Resolution