Wesbank just do what they want! Very Poor client service!

Very bad service! I'm constantly receiving emails and sms’s, NEVER received any calls, saying that I need to confirm my insurance, which i did "a number of times". I also previous years send the whole policy that they don’t have to know about seeing it’s just confirmation of vehicle insurance. BUT the emails keep coming and now i'm receiving an SMS and an email that insurance will be loaded onto my account with the new amount that I need to pay AFTER I’ve send all the details AGAIN LAST WEEK.. My calls are not answered and Wesbank never tried to call me themselves. “Tried to get hold of me numerous times”. How?? JUST by email and sms? Just send me threats and after I’ve done what you asked STILL loading the extra premium. My monthly installment goes off EVERY MONTH without any trouble, I’ve been a loyal customer for years now, but still just out to make extra money from clients.