MvdW
Marius van der Walt

1 reviews | Active since Mar 2009

25 Sept 2025, 08:55

Wesbank is very disappointing

This is the third time I request Wesbank to intervene on a vehicle (motorbike) I bought though them from a dealership (which means this vehicle is still theirs and their liability until I paid it off) and the dealership is clearly in the wrong relative to the CPA 68 law of 2008. The dealership even accepted fault. The last was the dealership WILL have the motorbike ready by this Friday. Now the story is changing again. It is now almost a year and once again this dealership (Big Eazy Custom Bikes) is sweet talking Wesbank. I asked Wesbank to help me with this issue and once AGAIN they are kind to the dealership and less so with me. Wesbank went to visit the dealership and I warned them that Johann is skilled at deflection. Wesbank (Riaan Bhawanideen) agreed that a year was too long for this repair. He said he is meeting Tuesday with Wesbank internal stakeholders. So, this morning I request an update and guess what, it seems I am hearing an echo from the previous issue with Wesbank. They are once again saying I must afford the dealership more time. It has been a year!!! Wesbank clearly are compromised, unprofessional and not client orientated. I am now requesting my legal firm to sue Wesbank and declare the contract broken by Wesbank and to refund my installments. They can go collect their vehicle from this *****ster.

0
Replies (2)
WesBank
WesBank's reply25 Sept 2025, 09:27
Official
Dear Marius van der Walt,
 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
 
We will be in touch with you to resolve this matter.
 
Regards,
WesBank Service Resolution
MvdW
Marius van der Walt's update25 Sept 2025, 13:43
Reviewer Update
The response and assistance from Wesbank is insulting and unprofessional.