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puseletso M

1 reviews | Active since Jan 2015

15 Apr 2019, 11:22

Wesbank is unfair,and stay away from this car insurance,denies my full comprehensive cover claim,after facing a serious accident

Complaint to Wesbank Car insurance My contact details: Kate Maraba cell: ********** My insurance cover was Comprehensive cover. 15December 2017 My son was driving my car Had an accident in Soweto, I was the wrong driver, went over stop sign, thinking it was a four way stop. Because I was unfami**** with roads in Soweto, and the people who I had an accident ,where driving at high speeds, by observation of the accident, because the area was inside a township area. The speed area limit is 60km/h. My cost to fix my car is R600 000. My insurance was Wesbank, And my cover was for comprehensive cover. After a 6 months accident investigation performed by George(investigator) .I was told that the last stage of investigation an accident visualizer who will simulate how the accident happened will come ,after he came, he said because it was 3 cars involved in an accident ,he can not perform the simulation.

Than Wesbank came back to me, saying my claim is not accepted because I’m a high risk customer.

Today 15 April 19 Because I bought another car, Wesbank is forcing me to pay them for insurance again, after being unfairly dismissed and my claim was unfairly dismissed

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Replies (1)
WesBank
WesBank's reply16 Apr 2019, 06:57
Official
Dear Puseletso,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

I will personally be in touch with you to resolve this matter.

Your reference number is CRS905EB

Regards,
Elize Fourie
WesBank Service Resolution