Wesbank is the worst vehicle financial provider I’ve ever dealt with

My vehicle was written off in early December (14th). My insurance paid an amount of R55000. Wesbank said they submitted my shortfall cover claim to M-sure in early January. Everytime I call, Wesbank consultants tell me different stories. I was first told Msure would only pay R15 000, then I was told Msure has sent POP of R28000 and Wesbank is waiting for the payment to reflect. I called again and I was told that Msure sent POP for R8000. When I called again I was informed that Msure has not paid anything at all and is waiting for the service plan to pay. I am honestly very irritated at these lies and I will take action against Wesbank if this is not resolved soon. I want to get a final calculation, pay what is outstanding and close the account. I cannot believe Wesbank with its good reputation treats clients this way. The consultant I spoke to today told me that "its not Wesbanks problem what Msure pays". I am extremly dissapointed and I will never use Wesbank or any of its sister entities ever again.