NM
Nomfundo M
1 reviews | Active since Aug 2016
15 May 2024, 13:36
Wesbank is the worst in follow up care
Wesbank account settlement was done in November 2022 on behalf of the late estate. Wesbank acknowledged and sent the WRONG documents to the attorneys in December 2022. To date, Wesbank have not sent the correct documents and the vehicle cannot be registered and has been accumulating penalties as a result. We are at wits end now! When emailing Wesbank, in the automatic reply we are referred to its website for apparent immediate service, only to find a list of complaints for the same issue!!
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WesBank's replyOfficial
15 May 2024, 14:40Dear Nomfundo Molefe,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply15 May 2024, 14:40
Official
Dear Nomfundo Molefe,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution