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Ayesha D

1 reviews | Active since Jan 2016

16 Apr 2021, 21:29

WESBANK IS THE WORST FINANCIAL INSTITUTION

Worst customer service experience ever , staff has no clue what goes on in business , can’t assist you with anything regarding my account!! I’ve been dealing with this poorly service institution since June 2020 & they still can’t help me & we in April 2021 already!! lazy staff members not willing to take responsibility for their mess ups & management which constantly on leave over a month (David Kahn) because they to lazy to take on your case , let not even go into team leaders (Chothia dawn) which advise you to do something & when you request a recording you as a customer is denied it as they not willing to be responsible for their slip ups. Pathetic service ever I’ve never experienced such service from any other bank only wesbank & if you do your research properly they are rated number 1 for the worst customer service as this institution is known for conning their customer out of hard earnings!!! Disgusting

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Replies (1)
WesBank
WesBank's reply19 Apr 2021, 09:36
Official
Dear Ayesha,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
 
We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution