TM
Thelma M

1 reviews | Active since Oct 2022

06 Dec 2023, 13:00

WesBank is the worst

WesBank emailed me informing me that my document will be send over night. Imagine my shock when I get missing document when I email them they inform me to wait for 3-5 working days. The lady I spoke to was of no help. I spend next to an hour on the phone trying to get in contact with an agent. Please look for better financing house if you are buying a car or better yet start a car buying Stokvel but avoid them. They will keep telling you about their great service while you get none.

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Replies (1)
WesBank
WesBank's reply06 Dec 2023, 13:18
Official
Dear Thelma M, 

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution