1 reviews | Active since Feb 2012
Wesbank is the WorST-bank
Wesbank, they can HELP you best with: - deed of ownership(NATIS) held by courier company or location unknown, - no contact or customer care access, - Snr Agent hanging up on you after siting waiting endlessly, - paying senselessly for services NEVER rendered.
After paying off my car, Wesbank informed me that I would have to pay R350 in order for my NATIS documents to be delivered. I made payment and provided all the relevant details for delivery; this was 10 February. I was informed that it would take 7-14 working days. Noticing the delay, I send several follow-up emails sent, and only get the automated response. I eventually get the chance to wait for an agent for 30 minutes on hold and speak to Agent Siphokazi, eventually I an escalated to her supervisor, Bongi who hangs up the phone on my ear. Bongi is a star, she continued a conversation with on the side and the proceeded to hang-up. I say this because I never got a call back.
Props to Tina, very professional. She was well prepared, had all the facts and resolved the matter quickly.
As for the the courier, a joke still. They repeated the same mistakes that caused this delay. Not only that, they just dropped of my NATIS with a total stranger without ever talking to me.
Props to Tina, very professional. She was well prepared, had all the facts and resolved the matter quickly.
As for the the courier, a joke still. They repeated the same mistakes that caused this delay. Not only that, they just dropped of my NATIS with a total stranger without ever talking to me.