WESBANK IS THE WORST AND DONT HELP DURING COVID 19

I app**** for covid relieve a month ago and the payment went off. I contacted Wesbank again and was informed today that it was declined due to PAST PAYMENTS MISSED. Over a year ago my vehicle was in an accident and i tried to make payment arrangements but they didn't want to assist me. When the vehicle was up and running i paid everything in full and from there on i haven't missed a payment. This was over a year ago!!!!!! So now we cannot work, and this is not our choice, this is the law according to government!!!! And now we dont get any help!????? So what am i supposed to do? Wesbank just tells me they cannot assist