wesbank is the worst

Wesbank is the worst. Last year late i realised i cannot afford the corolla quest car which was financed through them and had them collect the car. since the car was taken i had been begging wesbank to let me know what is the progress with the car with no response and after counteless emails eventually a Mahlatse Mkhonto was suppose to assit but only sent me a letter indicating that the car was already sold and the difference was 22000 and some change. and i asked her in numerous email to please forwad the banking details so i can make the payment but there was no response i even called countless time no repsonse. then few days later i get email that says i am going to be sent to bureau if in 20 days i don't make the payment, mind you i have been calling and emailing with no response. eventually i got some one on the call centre who gave me the banking details and i made the payment sent the proof of payment. now i have been calling and emailing, no one is responding they keep referring me to to a Mpho Mtimkulu who does not answer calls or mails from me and the 20 days is almost over and there is no one assisting even their complaints is not taking my matter seriously. these people want to ruin me and i don't know why they are doing this.