Wesbank is the worst

Absolutely shocking service & highly questionable ethics from Wesbank! I financed a vehicle through them 18 months ago and provided proof of insurance at the time. I have received MULTIPLE emails and phone calls from Wesbank over the past 2 months to provide further proof that the vehicle is insured. I have sent them my entire short-term insurance policy ON NUMEROUS OCCASIONS - all of which they have chosen to ignore. I cannot contact their call centre as they just drop my calls - seemingly on purpose. They have now sent me an email to advise me that they are debiting me extra every month to cover the costs of their insurance cover! SHOCKING AND ********* CONDUCT. I am reporting this to the Ombudsman.