Wesbank is terrible, lacks empathy during this hard time

Wesbank has absolutely no regard for the fact that people have lost their Jobs and businesses due to covid and are struggling to put food on the table. Instead of responding to my mails about my account that is in arrears, and trying to help me, I constantly have debt collectors and so forth hounding me and stressing me out even more about them coming to collect the arrears amount or taking my car. Which by the way is the only way I can get to and from interviews. I am extremely disappointed in your lack of empathy, I am a single mother barely making it through the month.