MM
Morongwa M

1 reviews | Active since Sept 2018

13 Sept 2018, 09:16

Wesbank is talking consumers for fools

Wesbank has proven and continues to prove that they do not respect their clients.

They send out people they refer to as "Field Agents" to come to your house and place of work and these people claim that they are there to collect your vehicle that is in arrears. These ".Field Agents" employ all sorts of tactics to scare and intimidate you and tell you about how you have actually ****** the vehicle and go as far as to threaten you with arrests.

All of this happens when I took the liberty of contacting Wesbank and making an arrangement. When I call an ask them to find my last recorded call and email communication, they say: "Please hold the line"..."I can't find it, I'm forwarding your call to some department", when I speak to that person, they also don't know and I must speak to someone else. Can I get someone who is going to give me a detailed, comprehensive account of how my account was handled. Secondly, can you sort out your "Field Agents'" harassment and and ************ behaviour.

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Replies (1)
WesBank
WesBank's reply13 Sept 2018, 10:04
Official

Dear Mo Munroe,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

I will personally be in touch with you to resolve this matter.

Your reference number is CRS7780D.

Regards,

Zabonize Hogins

WesBank Service Resolution