Wesbank is robbing me my money.

Wesbank is not reducing my monthly installments. I resort to hellopeter as the second attempt to get a response from this bank.

Firstly I used to pay extra on my monthly installments. I ended having payment in advance on my payments. On 15/12/2018, I did not use my normal monthly installments but used the payment in advance to make payment, the installment on advanced payment was used by wesbank but the balance was not adjusted downwards, instead, the balance was accumulated. I did the same on 15/05/2019 and 15/06/2019. The balance on my account was not adjusted downwards. Therefore my account has to be adjusted downwards by R7587. I don't want to be ******. The third attempt would be to escalate this matter to my lawyers.

What is confusing is that, this bank is very cruel when you missed one monthly installments. They arrange immediately to repossess the car. They make sure they charge you a lot of interest, something that will make it difficult for you to repay the missed installment, so that they repossess. My account should be adjusted downwards by R7587-00.