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hanre.erasmus hanre.erasmus

1 reviews | Active since May 2016

13 May 2021, 21:01

Wesbank is pathetic and does not comply to CPA or NCA

I bought a car from a dealership 2 years ago. I quickly figured out that there was a few issues with the car like it was in an accident without being disclosed and that the odometer was not accurate. I dealt with Elize Fourie and Peter v Zyl of Wesbank and they basicly threw me to the wolves. I am paying insurance and instalments and Wesbank does not care about CPA on NCA based on my rights. I tried to return the vehicle to the dealer within 5 days but Wesbank couldn't enforce because they "were scared that they wouldn't get their money back from the dealer". The vehicle was still at the dealer pending the lawsuit and Wesbank charged me astronomical collection fee without informing me. I am so sick and tired of this and of Wesbank

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Replies (1)
WesBank
WesBank's reply14 May 2021, 10:30
Official
Dear Hanre E

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution