Wesbank is pathetic and disappointing!

I purchased my 4th vehicle in January which I regret. Wesbank had a bunch of ******** fools handling customer service. Some fool sent me an email asking for insurance update which I sent sent through. I then received a reminder, and again I sent my documents but no acknowledgement. I father sent another two emails , still no acknowledgement. When I threatened to cancel my finance and move over to another company, I received acknowledgement of receipt of insurance. This was clear that wesbank was trying to ****** money from me. Unfortunately it did not end there . 3 weeks later I receive a notice of change of finance conditions which states was by mutual agreement. Does wesbank have a right to bully and ****** money from their clients? Do they realize by forceful adding insurance cover on an insured vehicle despite acknowledging receipt of cover, they are committing ***** or are they too blinded by *****ing from their client? Wesbank definitely lost me as a client. If your company cannot afford proper educated staff then why continue to trade?! Wesbank is pathetic. I strongly advise potential clients not to consider this *********** company!