MZ
Mamatu Z
1 reviews | Active since Aug 2018
06 Dec 2021, 11:33
Wesbank is not responding to my advances
I need my itc profile updated with the Wesbank account as paid up and closed. I sent emails with no response. Their call center I hold for more than 30min till I hang up. I mean they should have done it upon sending the paid up letter. Why do I have to follow up on everything with this entity?
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WesBank's replyOfficial
06 Dec 2021, 12:34Dear Mamatu,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply06 Dec 2021, 12:34
Official
Dear Mamatu,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution