PH
Patience H
1 reviews | Active since Apr 2011
05 May 2015, 13:29
Wesbank is not customer centric
My car was written-off by my insurer (MiWay) and payment to Wesbank was made on 1 April 2015. Although I was told that it would take between 14-21 working days to conclude the payment of the shortfall cover
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WesBank's replyOfficial
07 May 2015, 15:13Hello SharpPinko,
Thank you for your concerns highlighted. We apologise sincerely for the lack of service received initially.
We have been in contact with you and advised that we are currently in communication with Regent insurance company for the Top Up cover payout.
We will keep you updated until fully resolved and trust our efforts have restored your faith in WesBank.
Kind regards,
WesBank
Thank you for your concerns highlighted. We apologise sincerely for the lack of service received initially.
We have been in contact with you and advised that we are currently in communication with Regent insurance company for the Top Up cover payout.
We will keep you updated until fully resolved and trust our efforts have restored your faith in WesBank.
Kind regards,
WesBank
WesBank's reply07 May 2015, 15:13
Official
Hello SharpPinko,
Thank you for your concerns highlighted. We apologise sincerely for the lack of service received initially.
We have been in contact with you and advised that we are currently in communication with Regent insurance company for the Top Up cover payout.
We will keep you updated until fully resolved and trust our efforts have restored your faith in WesBank.
Kind regards,
WesBank
Thank you for your concerns highlighted. We apologise sincerely for the lack of service received initially.
We have been in contact with you and advised that we are currently in communication with Regent insurance company for the Top Up cover payout.
We will keep you updated until fully resolved and trust our efforts have restored your faith in WesBank.
Kind regards,
WesBank