Wesbank is not adding up

Not very impressed receiving a text message stating I owe an arrears amount when a payment arrangement has been made. I assumed the text message system included the arrears amount, which I’m now guessing it doesn’t. Once again a consumer, me in this case, is being blamed for a companies mistake.

I’m fed up being blamed and held accountable for other peoples mistakes. Wesbank take accountability and admit you made a mistake with the text message notification system by not adding the arrears amount on!