LB
Lorriane B

1 reviews | Active since Sept 2019

27 Jan 2022, 07:27

WESBANK IS INHUMANE

THE MOST INHUMANE BANK I HAVE DEALT WITH IN MY LIFE, YES I AM RESPONSIBLE FOR PAYING AND BEEN TRYING MY UTMOST BEST TO DO SO, I HAVE EXPLAINED MY SITUATION, I HAVE AN AUTOIMMUNE DISEASE, ON DEBT COUNSELLING, MY HUSBAND PASSED AWAY IN NOV 21, I AM RESOLVING ALL HIS INSURANCES, I HAVE BEEN IN CONTACT WITH PUMLA AT WESBANK EXPLAINING MY SITUATION, I HAVE PAID AGAIN WHAT I COULD 27.01.2022, I AM ACTIVELY LOOKING FOR A JOB, AND NOW I GET A SUMMONS, SO IF YOU TAKE MY CAR YOU TAKE MY LIVELIHOOD I HAVE A CHILD THAT NEEDS TO GO TO SCHOOL, TRAUMA COUNSELLING AND INSTEAD OF JUST TRYING TO ASSIST YOU DO THIS TO ME, DO YOU HAVE ANY REMORSE, I SAID I WILL SETTLE WHICH I WILL AS SOON AS I CAN BUT NO LET'S TAKE AND TAKE AND TAKE, HOW DO YOU SLEEP AT NIGHT, DOING THIS TO PEOPLE, NOT EVEN TRYING TO ASSIST IN ANY POSSIBLE WAY.

0
Replies (3)
WesBank
WesBank's reply27 Jan 2022, 09:13
Official
Dear Lorriane B,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution
LB
Lorriane B's update27 Jan 2022, 09:31
Reviewer Update
I spoke to Mr Patrick in the Legal department, thank you Mr Patrick for

Your assistance
Listening
Understanding
Assistance within your capacity
For giving me a moment when I needed it

May you be blessed abundantly

If there were more people like you the world will be a much better place

Thank you with the utmost respect
WesBank
WesBank's reply27 Jan 2022, 10:28
Official
Dear  Lorriane B,  

Thank you for your compliment. We aim to delight our customers with great service and will pass your compliments to the relevant teams. 

Regards,
WesBank Service Resolution