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Nosihle N

1 reviews | Active since Oct 2018

03 Oct 2018, 14:00

Wesbank is ignoring me!!!

I contacted Wesbank for the past 4 months still no luck, unanswered calls, no response on emails. I am going maternity leave in one month's time and want to make arrangements for my payment to be frozen for 4 months. I wont have a salary therefore I cant afford to pay for the car for that period. I have been paying my account very well, not even one missed payment, therefore I deserve the same to be done in return.

I just want them to get into contact with me and discuss this because Im pregnant I cannot afford to have another stress on top.

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Replies (1)
WesBank
WesBank's reply03 Oct 2018, 15:06
Official

Dear Nosihle

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

I will personally be in touch with you to resolve this matter.

Your reference number is CRS7A5B0.

Regards,

WesBank Service Resolution