Wesbank is FORCING us into reposession, by stalling communication!

Unfortunately, during the 2020 pandemic, my events Company went under. Unfortunately this left me in a tight spot and I lost one of my vehicles. About 3 months ago I desperately started trying to get hold of Wesbank in an effort to make an arrangement on another vehicle.

I have multiple e-mail threads to prove these attempts. Now, I get a call from Wesbank (Thando), stating my account is in the recovery department and it is TOO LATE to make an arrangement. All this, while I am in constant conversation with Meagan Johnsonn - who told me she was the account manager...

At this stage it is clear that Wesbank is stalling conversation with their customers in order to reposess vehicles and make money on the same product twice. When explaining to Thando that I have been trying to get hold of someone to speak to for months in an effort to make an arrangement, she kindly said that there is no way to go back now, as "that is not protocol".

"NOT PROTOCOL"??? So it's fine to follow protocal when it suits Wesbank? After they have forced you into a corner, by not at all allowing you to speak to them to make an arrangement?

If anyone has a contact number/e-mail/physical adress for the relevant Ombud, this would be greatly appreciated, as I am at a loss for words at the blatant slyness and disregard by Wesbank.