MM
Mthandeni M

1 reviews | Active since Jan 2017

27 Sept 2018, 18:46

Wesbank is financially abusive

Wesbank is financially abusing me. I come across with legal fees on my account this month on 18th September 2018. I don't have any idea how did I incur those legal fees. I did not get the notice that prharps I should settle the account with a certain amount that I don't even know, but came across with legal fees on my account.

This is going to be the second time I'm paying these legal costs and I don't get any explanation as why I'm paying these legal costs.

Maybe this is the punishment that I opted to debt review when was struggling with my debts. They have longed terminated my account and even took legal action to recover arrears, all arrears are settled, and I decided to pay little more than the original installment but still there are legal fees in my account that I don't understand.

To put this on record , wesbank is runned almost by 90% of *********. I regret and curse the day I requested to be financed by *********. The mission is not about providing a fair service to customers but to fulfill you ********ity agenda.

This is going to be third attempt trying to repossess my car without any valid reason and unexplained legal fees.

I will never ever recommend anyone to this bank.

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Replies (1)
WesBank
WesBank's reply28 Sept 2018, 11:15
Official

Dear mthandenimemela

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

I will personally be in touch with you to resolve this matter.

Your reference number is CRS7A471

Regards,

WesBank Service Resolution