LK
Lizle K
1 reviews | Active since May 2019
10 May 2019, 14:26
Wesbank is disappointing
My name is Lizle Kester, I have a vehicle finance account with wesbank since 2013, before my residual came up for refinance, I have been contacting Wesbank in order to refinance my residual. I have gone into the bank to confirm my account numbers and to get assistance. I have sent countless emails and they keep asking me to send through my documents which I have done. Nobody called and then today they tell me I must pay the whole overdue amount or they will reposess my car????? My reference number is ********** 3097. Can you call me and help me now ********** 196
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WesBank's replyOfficial
20 May 2019, 10:04Dear Lizle,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS96131.
Regards,
Anastacia NaidooWesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS96131.
Regards,
Anastacia NaidooWesBank Service Resolution
WesBank's reply20 May 2019, 10:04
Official
Dear Lizle,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS96131.
Regards,
Anastacia NaidooWesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS96131.
Regards,
Anastacia NaidooWesBank Service Resolution