NL
Nick L

1 reviews | Active since May 2020

24 Sept 2020, 12:11

Wesbank is destroying me financially

Dear WesbankI feel it necessary to say something to you guys at this moment in time. I have had vehicle finance with you for around 5 odd years, before the PANDEMIC I was an excellent payer. I paid every single month not missing a months payment with you. Due to unforeseen circumstances "the panddemic" I lost my job and I lost any means of making money for a long time. I have just started a job, however I earn commissions, at the moment this specific field is extremely slow and this also being because of the pandemic. I was contacted by a lady from Wesbank (I won't name) last month demanding I pay 3 300.00 which I struggled to do but I did. At the moment I am 5 months in arrears. But come on Wesbank, this would NEVER be my situation had this pandemic never happened. This is not my doing. Instead of Wesbank understanding and helping me making arrangements with them, the demand I pay 3500 for the next 6 months. Which is basically nearly double my normal installment. My question is, and this is my experience so if it goes viral I will put my pride behind me back and suck it up. But why would Wesbank do this to me? When before the pandemic I was a great payer. Now, now you want double each month with me earning basically nothing. It won't affect Wesbank if they just add those 6 months to my contract instead of starving me of food and LIVING! It will and has affected me! Wesbank wouldn't even feel it, yet they know I will. This is ruthless, I'm struggling as it is but I'm willing to pay Wesbank but how can I pay 3500 a month now because the government wouldn't allow me to work hens me losing my job?! I think some sort of person in a high position at Wesbank needs to get in touch with me and work this out, because this is sad and destroying me, it's not fair, it really isn't. I was cut off with cell c for not paying, could not get hold of anyone to resolve this. I did email my debt counseling company but the lady I dealt with left, she was supposed to make all my creditors aware of my situation. Besides this, the collections side of wesbank , they employees are ruthless, they VERY well know I can hardly afford to live yet demand nearly double for me car, who does that to someone??? It would not affec

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Replies (2)
NL
Nick L's update24 Sept 2020, 12:19
Reviewer Update
Sorry I didn't carry on, as I was saying Wesbank would not even feel it if they helped me out (which is possible) by adding my arrears to the end of my contract. And the interest is the reason I'm paying nearly double. It's ruthless. Pls help. Regards Nick ????
WesBank
WesBank's reply25 Sept 2020, 08:15
Official
Dear Nick L,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution