TE
TJ E
1 reviews | Active since Feb 2010
08 Nov 2021, 17:02
Wesbank is confused
I receive an sms saying that they are unable to reach me, yet I have no missed call or voicemail from them. They then supply a number to call, which I called at 16:53 on Monday only to get the automated prompt, that they are unable to take my call as their office hours are from 8am to 5pm, Monday to Friday. What gives ?
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WesBank's replyOfficial
09 Nov 2021, 08:46Dear Tj E,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply09 Nov 2021, 08:46
Official
Dear Tj E,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution