SP
Sebastian P

1 reviews | Active since Nov 2017

16 Dec 2021, 10:14

Wesbank is a *** institution

So i lodged a dispute in an empty branch in p.e, regarding a faulty vehicle which i financed in june this year. Ive been through lawyers miosa. All during this time no assistance from this useless bank other than i need to pay my installments.

Their risk department didn't assist instead they sided with their actual customer the dealership sandton repo cars in jhb

8months down the line, no car, drove it for a week, still paying no car. Is this fair. A refund or repair or replacement should have been done.

Never buy a car through wesbank whether partial or full finance they will not help u even though it was literally a week after the deal went through.

They literally financed a ********** deal. Just to get business can you believe that.

June, it's now December. The vehicle was not even roadworthy. So how do pray tell is this above board. We did our own checks through jeep p.e and followed up with the roadworthy centre who stated they passed the vehicle even although it was requiring attention in many areas as per the report which i had to retrieve as the dealership hid all of this contents away.

8months going for 9 one week with a new vehicle still paying for it, and at this point im locked in to continue paying premiums and i dont even know where the vehicle is.

DONT DO BUSINESS WITH WESBANK WHATEVER YOU DO. I HAVE LAWYERS FEES TO PAY, INITIATED MY OWN DISPUTE WITH MIOSA STILL ABSOLUTELY DIDDLY SQUAT FROM WESBANK TILL TODAY. THEIR RISK MANAGER IS ALSO A DIMWIT, CLEARLY SUPPORTING THEIR CUSTOMER SANDTON REPO CARS FOR BUSINESS CONTINUITY. YOU WILL NEVER BE THE CUSTOMER. I SHOULD HAVE BEEN REFUNDED OR VEHICLE REPLACED OR PREMIUMS STOPPED SINCE I ONLY POSSESSED THE VEHICLE FOR A ENTIRE WEEK. SINCE THEN ITS A MISSING CASE, I HAVE HAD TO FORK OUT 12K ADDITIONAL AS I TOOK THE CAR TO JEEP P. E TO DIAGNOSE AND THE WARRANTY SOLD TO ME WAS REFUTED AS WELL. THE DAMAGES AS RECEIVED COSTS OVER 100K. BASICALLY ALL IN ALL IM PAYING FOR THIN AIR.

DONT BUY THROUGH WESBANK, THEY WILL DISABLE YOU TO PROMOTE THEIR CLIENTS THE VEHICLE DEALERSHIPS INSTEAD OF YOU THE INNOCENT UNKNOWING MAN ON THE GROUND.

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Replies (1)
WesBank
WesBank's reply17 Dec 2021, 12:16
Official
 Dear Sebastian,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.  We will be in touch with you to resolve this matter. 

Regards, WesBank Service Resolution