jJ
jeanpierreschutte J
1 reviews | Active since Jun 2016
20 Apr 2022, 12:25
WesBank is a ghost when it comes to service
I have a loan of vehicle finance from Wesbank. I requested a settlement letter from FNB's website and made the payment on the same day and followed the instructions to email *** with the proof of payment and request for the NATIS documentation. Currently, 8 days have passed since that email was sent and have not received feedback. I emailed a follow up 3 days ago, no reponse. I am currently using my time and airtime waiting on a call with customer care for over 30 minutes and counting. Pathetic service.
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
20 Apr 2022, 12:50Dear Jéan-pierre S,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply20 Apr 2022, 12:50
Official
Dear Jéan-pierre S,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution