Wesbank is a disgrace

Item: WesBank
Rating: 1
Author: teddiebrewsky T

If I could give Wesbank a negative star I would...

On 2 April I posted this review "Covid 19 relief We emailed Wesbank on 25 March wrt to Covid 19 and our motor loan. NO response

Can we please get a call back"

This response was received "Dear Eugene Faber,

Your reference number is CRSBF83A.Should you require assistance, please email *** using your CRS, ID or ACCOUNT NUMBER in the subject field.

Regards, Zabonize Hogins ***"

We were then told by complaints resolution to email Colserve Covid Assist. Which we did three times!!!! Submitting all docs they required. not once, not twice, BUT THREE TIMES!!! Ref number (CID:l4p5lc0d5hn09rgzkc)

25 March 2020 2 April 2020 (Colserve) 13 April 2020 (Colserve) 24 April 2020 (Colserve)

LO AND BEHOLD ON 2 MAY THE FULL PAYMENT WAS TAKEN BY WESBANK What more are we meant to do???

Wesbank's service is totally unacceptable

Helpful (0)

Replies (1)

WesBank's replyOfficial

04 May 2020, 15:14

Dear Eugene Faber,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank's reply04 May 2020, 15:14

Official

Dear Eugene Faber,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution