Wesbank ir *******

I would like to express my disappointment with wesbank and the service I received, I made a payment for car certificate on the 8th of May amount R396 and sent a confirmation email with proof , then my partner, without my knowledge made the payment again on the 11 of wich I immediately notified wesbank and sent both proof s of payment and requested a refund , they acknowledged the request and even asked for proof of banking where the refund should be made but up until today I have been following up via email as they never answer their call but I am being ignored, getting no response at all and it's way pasted the 7 to 14 working days I was told about.... my friends were complaining about wesbank in the past but I never took it seriously until I had to experience it myself ..... mind you they were supposed to send me the paper in 2020 when I finished paying for the car.... I asked around and everyone says they received papers without paying as soon as they were done paying for the car but my case was different as I had to pay