AA
Antonie A
1 reviews | Active since Dec 2020
18 Dec 2020, 10:14
Wesbank insurance **** !! Beware of Wesbank finance!!!
Wesbank sends you an email to provide proof of insurance. Then after you send them the proof of insurance they include their own insurance policy on your account. If you try to call they can't take your call blaming Covid19. Even after eventually getting through to the Wesbank call centre and talking to an agent, they still continue with the process to add their insurance policy to your account.
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Replies (2)
WesBank's replyOfficial
18 Dec 2020, 10:58Dear Antonie A
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply18 Dec 2020, 10:58
Official
Dear Antonie A
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
AA
Antonie A's updateReviewer Update
24 Dec 2020, 08:11Dear Wesbank
the policy was cancelled via a letter.
I received no apology and explanation on why this happened and what will be done to stop this from happening again.
Why do you harass your loyal and constant paying customers to try to sell your one sided insurance policy?
I have used your services for more than 20 years, and all my assets were always comprehensively insured. You should review how you handle your loyal customers.
If you can't keep up with the email correspondence, why do force your customers to provide proof of insurance?
Your website provides space to complete insurance details. I have done this but it is not saved.
This is bad service and everyone should be warned.
the policy was cancelled via a letter.
I received no apology and explanation on why this happened and what will be done to stop this from happening again.
Why do you harass your loyal and constant paying customers to try to sell your one sided insurance policy?
I have used your services for more than 20 years, and all my assets were always comprehensively insured. You should review how you handle your loyal customers.
If you can't keep up with the email correspondence, why do force your customers to provide proof of insurance?
Your website provides space to complete insurance details. I have done this but it is not saved.
This is bad service and everyone should be warned.
AA
Antonie A's update24 Dec 2020, 08:11
Reviewer Update
Dear Wesbank
the policy was cancelled via a letter.
I received no apology and explanation on why this happened and what will be done to stop this from happening again.
Why do you harass your loyal and constant paying customers to try to sell your one sided insurance policy?
I have used your services for more than 20 years, and all my assets were always comprehensively insured. You should review how you handle your loyal customers.
If you can't keep up with the email correspondence, why do force your customers to provide proof of insurance?
Your website provides space to complete insurance details. I have done this but it is not saved.
This is bad service and everyone should be warned.
the policy was cancelled via a letter.
I received no apology and explanation on why this happened and what will be done to stop this from happening again.
Why do you harass your loyal and constant paying customers to try to sell your one sided insurance policy?
I have used your services for more than 20 years, and all my assets were always comprehensively insured. You should review how you handle your loyal customers.
If you can't keep up with the email correspondence, why do force your customers to provide proof of insurance?
Your website provides space to complete insurance details. I have done this but it is not saved.
This is bad service and everyone should be warned.