PC
PG C

1 reviews | Active since Nov 2020

25 Nov 2020, 17:19

Wesbank Insurance ****

I received a call from Wesbank today claiming that they have no record of insurance for a vehicle I purchased almost 2 years ago, I mentioned that it was sent to them from the Dealership of which I have also confirmed with them (Dealership) that it was done. The also mentioned that Wesbank would not pay any dealer without proof of insurance. I explained to the Wesbank consultant that nothing has changed since day of purchase, I immediately sent Wesbank and email (***) with the policy details. I have just now just received an sms from Wesbank saying that they were unable to reach me and implying that they will charge me for one of their policies because of this. What a load of dishonest hogwash, especuialy after I have indeed spoken to them as well as via email. This is a Wesbank **** and a way to ***** insurance business via ************ methods, please be aware of this and spread the word..

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Replies (1)
WesBank
WesBank's reply26 Nov 2020, 09:00
Official
Dear PG C,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution