1 reviews | Active since Dec 2019
Wesbank Insurance Confirmation ****
I seriously wish Hellopeter could have a "No Star" option for the ratings...as the service Wesbank has now adopted does not deserved even a single star. Since August 2019 I have been receiving messages from Wesbank to confirm comprehensive insurance cover. I only received one call from the consultant which I asked him to call me back as i was in a meeting. Every time they tried calling the call only lasts for a second or two, almost like a missed call. Every time i tried calling the call center the call gets dropped. I uploaded my insurance cover through the mobile link app some weeks ago, but still been receiving these messages all the time. Now Wesbank wants to take out insurance for the vehicle and debit my account for this "without my authorization", this is totally unacceptable and just another way of trying to make money. There is no way I can get through to their contact number provided...so how do i resolve this?? If their consultants can provide good service. I should not be on this website posting these comments. For this type of behavior, i will not recommend Wesbank to any person neither will I accept another contract from Wesbank again.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
