SH
Sonia H
1 reviews | Active since Jul 2023
03 Jul 2023, 15:25
Wesbank Insurance confirmation
SMS received to confirm details of comprehensive insurance, when I call the number it goes through to direct axis and then I am prompted to input my ID number. I have no dealings with Direct Axis and will not send my insurance or personal details to them. Please provide details for Wesbank that I may forward my documentation.
Helpful (0)
Replies (2)0
Replies (2)
WesBank's replyOfficial
03 Jul 2023, 15:30Dear Sonia Heath,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply03 Jul 2023, 15:30
Official
Dear Sonia Heath,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
SH
Dated not older than 6 months:
Vehicle make:
Vehicle model:
Registration number of your vehicle:
WesBank Finance account number:
Inception date of comprehensive insurance
This information will assist us in updating your details.
Important information for you
If you have arranged comprehensive vehicle insurance that we are not aware of, urgently give us the relevant details by contacting us on the details below. This will help us update our records and we will not allocate the temporary cover on your behalf.
Sonia H's updateReviewer Update
18 Jul 2023, 16:18Hello, I received an email form Wesbank and supp**** the required documentation and now i get the following email.
In terms of the credit agreement you have with WesBank, you are required to maintain comprehensive vehicle insurance cover for your FORD ECOSPORT 1.5TIVCT AMBIENTE 2022 during the vehicle finance period. As stipulated in the finance contract, you are obligated to provide WesBank with proof that the vehicle is covered comprehensively.
We have sent communication to you via SMS and e-mail, requesting proof of such cover, but we have not received same to date. In light of this, we kindly ask that you provide the details of your vehicle insurance cover within 7 business days of the date of this communication.
In the event that proof of comprehensive vehicle insurance has not been received within the above-mentioned period, a limited insurance cover policy will be added to your monthly vehicle instalment in order to protect WesBank interests.
Please note that this limited cover policy does not cover third-party liability or own damage to your vehicle. It only covers the outstanding hire-purchase amount with WesBank. We therefore strongly urge you to obtain a full comprehensive vehicle insurance policy in order to be insured for all possible future losses.
Hollard Insurance Company underwrites this limited cover policy. Should this policy be issued, further details of the policy terms and conditions and exclusions will be sent.
Without this temporary cover or your comprehensive vehicle insurance, you will remain responsible for the outstanding balance of your finance agreement in the event of an accident, theft, or total loss.
If you have any unsettled claims from your current insurance policy, it will not be covered by this temporary cover. This cover does not cover any interest and/or payments.
We will debit a temporary cover from your account with the regular monthly premium of R{%Premium%} if you do not present proof of comprehensive insurance cover within the stipulated 7 business days.
Kindly use one of the following contact options:
In terms of the credit agreement you have with WesBank, you are required to maintain comprehensive vehicle insurance cover for your FORD ECOSPORT 1.5TIVCT AMBIENTE 2022 during the vehicle finance period. As stipulated in the finance contract, you are obligated to provide WesBank with proof that the vehicle is covered comprehensively.
We have sent communication to you via SMS and e-mail, requesting proof of such cover, but we have not received same to date. In light of this, we kindly ask that you provide the details of your vehicle insurance cover within 7 business days of the date of this communication.
In the event that proof of comprehensive vehicle insurance has not been received within the above-mentioned period, a limited insurance cover policy will be added to your monthly vehicle instalment in order to protect WesBank interests.
Please note that this limited cover policy does not cover third-party liability or own damage to your vehicle. It only covers the outstanding hire-purchase amount with WesBank. We therefore strongly urge you to obtain a full comprehensive vehicle insurance policy in order to be insured for all possible future losses.
Hollard Insurance Company underwrites this limited cover policy. Should this policy be issued, further details of the policy terms and conditions and exclusions will be sent.
Without this temporary cover or your comprehensive vehicle insurance, you will remain responsible for the outstanding balance of your finance agreement in the event of an accident, theft, or total loss.
If you have any unsettled claims from your current insurance policy, it will not be covered by this temporary cover. This cover does not cover any interest and/or payments.
We will debit a temporary cover from your account with the regular monthly premium of R{%Premium%} if you do not present proof of comprehensive insurance cover within the stipulated 7 business days.
Kindly use one of the following contact options:
Dated not older than 6 months:
Vehicle make:
Vehicle model:
Registration number of your vehicle:
WesBank Finance account number:
Inception date of comprehensive insurance
This information will assist us in updating your details.
Important information for you
If you have arranged comprehensive vehicle insurance that we are not aware of, urgently give us the relevant details by contacting us on the details below. This will help us update our records and we will not allocate the temporary cover on your behalf.
SH
Sonia H's update18 Jul 2023, 16:18
Reviewer Update
Hello, I received an email form Wesbank and supp**** the required documentation and now i get the following email.
In terms of the credit agreement you have with WesBank, you are required to maintain comprehensive vehicle insurance cover for your FORD ECOSPORT 1.5TIVCT AMBIENTE 2022 during the vehicle finance period. As stipulated in the finance contract, you are obligated to provide WesBank with proof that the vehicle is covered comprehensively.
We have sent communication to you via SMS and e-mail, requesting proof of such cover, but we have not received same to date. In light of this, we kindly ask that you provide the details of your vehicle insurance cover within 7 business days of the date of this communication.
In the event that proof of comprehensive vehicle insurance has not been received within the above-mentioned period, a limited insurance cover policy will be added to your monthly vehicle instalment in order to protect WesBank interests.
Please note that this limited cover policy does not cover third-party liability or own damage to your vehicle. It only covers the outstanding hire-purchase amount with WesBank. We therefore strongly urge you to obtain a full comprehensive vehicle insurance policy in order to be insured for all possible future losses.
Hollard Insurance Company underwrites this limited cover policy. Should this policy be issued, further details of the policy terms and conditions and exclusions will be sent.
Without this temporary cover or your comprehensive vehicle insurance, you will remain responsible for the outstanding balance of your finance agreement in the event of an accident, theft, or total loss.
If you have any unsettled claims from your current insurance policy, it will not be covered by this temporary cover. This cover does not cover any interest and/or payments.
We will debit a temporary cover from your account with the regular monthly premium of R{%Premium%} if you do not present proof of comprehensive insurance cover within the stipulated 7 business days.
Kindly use one of the following contact options:
In terms of the credit agreement you have with WesBank, you are required to maintain comprehensive vehicle insurance cover for your FORD ECOSPORT 1.5TIVCT AMBIENTE 2022 during the vehicle finance period. As stipulated in the finance contract, you are obligated to provide WesBank with proof that the vehicle is covered comprehensively.
We have sent communication to you via SMS and e-mail, requesting proof of such cover, but we have not received same to date. In light of this, we kindly ask that you provide the details of your vehicle insurance cover within 7 business days of the date of this communication.
In the event that proof of comprehensive vehicle insurance has not been received within the above-mentioned period, a limited insurance cover policy will be added to your monthly vehicle instalment in order to protect WesBank interests.
Please note that this limited cover policy does not cover third-party liability or own damage to your vehicle. It only covers the outstanding hire-purchase amount with WesBank. We therefore strongly urge you to obtain a full comprehensive vehicle insurance policy in order to be insured for all possible future losses.
Hollard Insurance Company underwrites this limited cover policy. Should this policy be issued, further details of the policy terms and conditions and exclusions will be sent.
Without this temporary cover or your comprehensive vehicle insurance, you will remain responsible for the outstanding balance of your finance agreement in the event of an accident, theft, or total loss.
If you have any unsettled claims from your current insurance policy, it will not be covered by this temporary cover. This cover does not cover any interest and/or payments.
We will debit a temporary cover from your account with the regular monthly premium of R{%Premium%} if you do not present proof of comprehensive insurance cover within the stipulated 7 business days.
Kindly use one of the following contact options:
Dated not older than 6 months:
Vehicle make:
Vehicle model:
Registration number of your vehicle:
WesBank Finance account number:
Inception date of comprehensive insurance
This information will assist us in updating your details.
Important information for you
If you have arranged comprehensive vehicle insurance that we are not aware of, urgently give us the relevant details by contacting us on the details below. This will help us update our records and we will not allocate the temporary cover on your behalf.