WesBank Insurance ****

I am appalled and angered at the misleading approach that WesBank has taken to **** me (and I am certain many other customers too) into adding unsolicited and unauthorised insurance products onto my account. I have submitted numerous insurance schedules and letters from my insurer proving that my financed vehicle is comprehensively insured by Hollard and that WesBank’s interest is duly noted. These have all been rejected without valid reason. Letters and emails available on request. The result, I now have come to realise, is the addition of temporary insurance underwritten by Direct Axis to my account, without my consent! The first red flag was when I received a phone call on 7th March 2024 requesting me to authorize a debicheck mandate, 7 months after taking delivery of the vehicle! The second red flag was the rejection of all bone fide insurance documents to prove comprehensive cover. The third red flag is the contact number for Insurance Confirmation at WesBank (***) does not get answered – go figure! I remained on hold for over 1 hour 24 minutes without speaking to a consultant to resolve the matter. Go ahead try call the number, I dare you.

This is a deliberate and calculated tactic to get unsuspecting customers to unknowingly add products to their account without their authorization. This tactic is reprehensible and will be referred to both the Ombudsman for Short Term Insurance as well the FAIS Ombudsman. I am appalled that Wesbank, and their affiliate Direct Axis would allow such a dishonest business practice. In a time when trust in this country is at an all-time low, one would expect a major financial institution to step up and act in good faith and in the interest of the customers who part with hard earned money to support their business. WesBank shame on you!