Wesbank incredibly Bad Service

I financed my vehicle through Wesbank about 18 months ago and regret every minute of it. I submitted a Capital reduction form about 3 days ago and have not received any feedback from Wesbank even though they commit to a 48hr turnaround time. Phoned the ***this morning to find out where in the process this was and got no answer's except ****** service from two consultants Mandiswa and Noni. First call was made around 8:40, spoke to Mandiswa and was not happy with the service, asked to speak to a supervisor and was put on hold she did not come back to me. I dialled again, spoke to Noni, again was asked several security questions which were disguised as profile updates, again asked to speak to a supervisor and was transferred back into the queue. Really, is this what you call professional service. Good grief, your standards have certainly dropped.