Wesbank *********** - payment arrangements

Management I've been struggling for quite some time to request a call back from Wesbank to schedule payment. They don't contact you back and they are damaging my payment obligations due to their negligence. Then after poor communication they believe they have the right to attend to legal actions to collect. We all have been through the covid19 incident and it seems Wesbank does not keep their clients' interest a priority to arrange payment. We all try our best to take responsibilities according to payment but Wesbank refuses to co operate and damaging bank's name. I have tried online but it does not accept my payment. I require urgently banking details to attend to payment as I have closed all my banking accounts due to creditors that think they can debit monies as they please. Please note if I do not hear from Wesbank with the decent proper banking details to attend to payment I will consider reporting this incident to the Ombudsman. This is becoming really unacceptable as I am honouring my contract and try to arrange payment and Wesbank ignores my request for 2 months. As they will take full responsibility for their actions incompetency. I look forward in receiving the banking details to keep honouring my obligation. Kind regards