AC
Andre C

1 reviews | Active since May 2016

29 Sept 2019, 09:10

Wesbank - *********** and useless

I recently upgraded my Vodacom contract and my number was changed. I have sent wesbank 7 emails this past week and no-one responds. My previous number was given to my wife's sister and she showed me that just between Monday and Friday wesbank called 37 times a day! That is ridiculous!!! Do you realize people work and CANNOT answer their phones. At my office we are not allowed to take any calls. In my emails i specifically requested my number to be changed and that i am available on email. I also indicated that money was transferred by my wife to my account and that i will settle the bakkie on Friday 4 October and that 3 payments will be made on the Hyundai but once again no-one responds to any emails at wesbank. I will definitely never use wesbank ever again!! The service is non existent and wesbank is the most irritating company! We are harassed because wesbank doesn't read emails. Unacceptable!! I am requesting AGAIN change my number to the 079 one listed and read emails and make the notes on the system so that the next person doesn't call. Fix it !!!!!!!!!

0
Replies (1)
WesBank
WesBank's reply30 Sept 2019, 10:18
Official
Dear Andre C
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution